Name: Karen B (For God and Country)
Rating: 1
Review: First, Hector came to our house, and we signed a contract with San Antonio Kitchen and Bath October 2, 2021to remodel our shower. We paid $4,860 of $14,776 contract, to start. Later, he said our contract was with Texas Green remodel. When I ordered and paid for upgraded tile, increasing the total, he said he put it on order. But he never delivered it. Then, I he texted me he was backed up and couldn’t get to me for three (3) months. When I asked him to put me on the schedule in an email by giving me a date, he did not. Months past, and I told Hector we were going out of town because the VA had recalled my husband out of retirement, needing him to work in South Carolina after COVID-19, and I said when I would be back for the shower. I came back February 2023. I was only gone about 1 month past the time he said he was backed up and couldn’t do the job anyway yet. When I returned, I contacted Hector by text message I was home. He said he would finish the job, but did not. August 2023, I told Hector I had to leave again, telling Hector I would call when I got back. When I contacted Hector, by text, he texted “Who is this?” When I said it was Karen, and where I lived, he remembered and said Hi, Karen, very pleasant. But he said his supplier went bankrupt, and that it was not my fault or his fault. Later, however, he blamed me, saying I breached the contract, because I didn’t answer the phone. I was shocked because we had been in communication by email, text messaging, and telephone. Also, he was the one who said he was backed up and before that he knew my insurance company was doing remediation with fans to dry the subfloor, and he provided an itemization for my insurance company, even though he doesn’t usually work with insurance companies. At this time, he said he had a new supplier since his supplier went bankrupt. Hector and I texted one another, and he said he would send an electronic version of the new supplier’s tile, and that I could pick from it. I did not receive it, even though he now says he sent it after I complained to the Better Business Bureau. I still didn’t receive it. When I first got back into town, he said he would come over and look at the subfloor, which has a hole too big for the new drain his plumber installed, so that we can talk about how to fix it. He did not come over, even though he said when he would. I showed him photos of a pipe his plumber screwed on (photo of blue PVC screwed onto old copper pipe) which City of Schertz did not approve because it would leak, and I had my plumber, A&A Plumbing, correct it (photo with copper pipe) to City of Schertz standards. I then received a permit. I told City of Schertz I asked Hector to get a permit before starting, and he said he didn’t need a permit. City of Schertz said you always need a permit when you are working on pipes, even the pipes at the shower head. I told Hector to give my money back because he said one day he would be here tomorrow to discuss and proceed. He stood me up. On BBB, he said many people had been working on the demolished area, but that is not true. One contractor did try to fix the hole by putting boards underneath the subfloor in the ceiling of the dining area, not on top of the subfloor where his plumber worked. Hector agreed to finish and discuss the area after those boards were removed. I asked him to finish the job, and he said he would, even after that conversation. I asked for my money back from bankruptcy, paying out of pocket for pipe and dry wall repair, too small drain, and not coming over. When he said no to refund, I said then please finish the job, discuss how to fix the subfloor, I gave him another chance to finish, all months and all days during any month December 2023 on, except a couple of days I wasn’t free. I even offered to re-arrange my schedule on those few days. He texted he wanted me to remove my reviews and then he would finish the job. I said please finish the job, and I will remove honest reviews. I invite you again, Hector, finish or refund. He refused both invitations.
Date: 7 months ago